My coaching is deeply personalized because I understand that every learner has unique strengths and areas for growth. While the ultimate goal isn't necessarily to sound exactly like a native speaker, we will work together to pinpoint your specific weaknesses, set clear and measurable goals, and consistently track your progress. You can expect customized lesson plans designed to target your individual needs, and I often assign practical homework to reinforce what you've learned. As your dedicated language coach, my greatest satisfaction comes from seeing you develop confidence and achieve your language learning aspirations.

Absolutely. Each coaching session and the corresponding lesson materials are meticulously tailored to your specific learning objectives, current skill level, and preferred learning style.

A typical session usually involves a review of the previous lesson's material and any homework you completed. This ensures we solidify your understanding before moving on to new concepts and practice exercises designed for the current week.

Yes, I offer a complimentary 30-minute consultation. This is a valuable opportunity for us to connect, discuss your language learning goals, and for me to suggest a personalized plan and realistic timeline to help you achieve the improvements you're looking for. Go to the menu and click on Purchase a Plan to schedule your free 30-minute consultation.

My Business English coaching focuses on developing a comprehensive skillset for professional success. This includes mastering essential communication areas such as leading and participating effectively in meetings, crafting clear and impactful written communication (including emails, reports, and business correspondence), and delivering engaging presentations. We also work on enhancing your spoken English through improved pronunciation and a robust professional vocabulary, enabling confident conversation in both workplace and networking settings. Additionally, I can support your development in specific areas like refining essays for academic or professional applications and practicing for job interviews.

Yes, my Business English coaching is designed to benefit professionals across various industries and at different career stages. We will work together to identify the specific communication skills that are most crucial for your success and develop a systematic approach to help you improve in those areas.

My Business English coaching is a personalized journey designed to meet your unique professional goals. We begin with a thorough assessment of your current English communication strengths and areas for development, aligning this with your specific industry and career aspirations to set clear, measurable objectives. Based on this, I create a customized learning plan that prioritizes the skills you need most, whether that's industry-specific terminology, persuasive writing techniques, confident presentation delivery, or improved conversational fluency. Throughout our sessions, we continuously monitor your progress and adapt the plan as needed, ensuring you receive targeted guidance and support to achieve your individual success.

To start Business English coaching, you will need an intermediate level of English. This means you should already have a good grasp of English grammar and vocabulary and be able to communicate reasonably well in most everyday situations. This coaching is designed to help you refine and enhance your English skills specifically for professional contexts. This coaching is not for beginner English learners. It assumes a foundational understanding of English grammar and basic vocabulary. We will not be covering beginner-level English concepts.

Conversational English: To begin Conversational English coaching, you should have a foundational understanding of the English alphabet and basic English vocabulary. This means you should be able to recognize letters and understand common words and phrases. This coaching will then focus on helping you practice and improve your spoken communication skills in everyday conversations. Conversational Korean: For Conversational Korean coaching, you will need a basic understanding of the Korean alphabet (Hangul) and basic Korean vocabulary. This means you should be able to recognize and read Hangul and understand some common Korean words and phrases. This coaching will then help you develop your conversational abilities in Korean.

You have the freedom to suggest topics that interest you or that you'd like to be able to discuss in English or Korean. Alternatively, I can provide engaging and relevant conversation prompts based on your goals and interests. During our sessions, we will practice using new phrases and vocabulary, paying attention to natural inflection, accurate pronunciation, appropriate accents, comfortable pacing, and clear diction. We will also integrate essential grammar points as they arise naturally in conversation.

I utilize a variety of effective pronunciation techniques, often incorporating helpful online resources. I will share links to relevant video and audio materials with you and provide personalized feedback and guidance to help you refine your pronunciation and speak more clearly and confidently.

Absolutely! We can definitely practice real-life scenarios through role-playing. For example, we can simulate ordering food at a restaurant or asking for directions, allowing you to gain practical experience and build confidence for your travels and social interactions.

All coaching sessions are conveniently conducted online via Zoom.

To view my most up-to-date availability and schedule a time for your session, you will first need to purchase a plan (either a single session or a package) on the Purchase a Plan page. Once you have purchased a plan and created an account, you can log in to the Members Booking Page to see the available dates and times and book your preferred session slot.

Each individual coaching session is 60 minutes in duration, allowing for focused and productive learning.

Yes, you can book individual sessions as needed, or you can take advantage of my discounted package deals for a more comprehensive learning experience. Please visit the Purchase a Plan page to explore the available options.

Please note that booking a session with Excel Lingo involves two steps: 1) You will purchase a plan (either a single session or a package) from the Purchase a Plan page on the menu. You will receive a confirmation email of your purchase. 2) Then, to schedule your session appointment, you will need to go to the "Members Booking Page" after signing up for an account and logging on. Under the section "Schedule Your Session", click on the Book Now for your topic, and you will be able to pick your preferred date and time for your session. If you have purchased a pack of 10 or 5 sessions, kindly note that the system does not allow booking all sessions at once; you will need to return to this page when you are ready to book your next session. Please be advised: 10-session packages must be completed within 6 months of purchase, 5-session packages within 3 months, and single sessions within 1 month of purchase.

The cost of individual language coaching sessions varies depending on the specific course. For detailed pricing information on single sessions and to easily book your next lesson, please visit my dedicated Purchase a Plan page. For those looking for greater value and a deeper commitment to their language learning journey, I also offer discounted package deals. You can save 10% on a 5-session package or 20% on a 10-session package, available for Business English, Conversational English, and Conversational Korean. These packages provide a cost-effective way to invest in consistent language development and achieve your fluency goals.

I accept payments via major credit cards, Apple and Google Pay, PayPal, and Venmo for your convenience. For Venmo payments, please see below. (From Wix Support Page) Note about accepting Venmo payments: Venmo is currently available to select US users only. At present, Venmo is unavailable for customers using IOS devices. Venmo is a mobile payment app operated by PayPal. US Customers who have the Venmo app installed on their phone can see this option in the checkout page. Clicking the button redirects them to the app where they can securely complete the payment. Using PayPal smart buttons: PayPal decides which buttons (up to 2) are displayed, based on your location. By clicking More Payment Options, customers can view the payment methods available to them. These can be: PayPal Checkout: Regular payment Venmo: Venmo payments PayPal Credit: Payment with special financing. PayPal Credit is subject to consumer credit approval Pay Later (BNPL): Multiple, interest-free payments

Yes, I offer discounted rates on packages of 5 or 10 sessions, providing a more cost-effective way to commit to your language learning journey. You can find all the details on my Purchase a Plan page from the menu.

Understanding Language Learning and Cultural Nuances As a native Korean speaker who learned French and English at a young age, I have a deep understanding of the language learning process from a student's perspective. My journey of learning multiple languages has also provided me with invaluable insights into diverse cultures, recognizing that language is deeply intertwined with cultural nuances, customs, and perspectives. This understanding allows me to go beyond simply teaching grammar and vocabulary, to also help you navigate the cultural context of the language, which is crucial for effective and authentic communication. Proven Communication Skills from Diverse Professional Experience Throughout my 20+ years of professional experience in diverse US corporate environments, I consistently advanced through promotions, and a significant part of this advancement was built upon the strong communication skills I honed during my 16 years as a computer technician. In that role, I provided one-on-one support to numerous corporate customers, diagnosing and resolving their software and hardware issues. This experience taught me the art of clear and succinct communication, as I had to not only identify technical problems and develop solutions but also explain these issues to customers in a way that was easy to understand and instilled confidence in the outcome. This ability to articulate complex information effectively was instrumental in my career progression. Furthermore, my background as a Communications major in college provided me with a theoretical understanding of the key components of effective communication. My combined experience and cultural awareness allow me to offer a unique and effective approach to language learning, ensuring you gain not just linguistic proficiency but also a deeper appreciation for the cultural landscape of the language you are learning. Business Acumen for Effective Business English Coaching With an MBA providing a strong business foundation for my Business English coaching, my multifaceted experience and cultural sensitivity empower me to offer a language learning journey that delivers both practical communication skills and a deep cultural understanding. Native Korean Language Expertise As a native Korean speaker, Korean has been an integral part of my life since childhood, consistently spoken within my home. Throughout my life, I've maintained a very high level of understanding, easily comprehending spoken native Korean. While my reading and writing skills in Korean are at a functional level, allowing me to effectively instruct and communicate in written Korean, my primary strength is in my deep understanding and natural fluency developed through lifelong immersion and continuous engagement with the language, including regularly consuming Korean content online. This comprehensive experience ensures an authentic and nuanced learning experience, particularly for students focused on conversational Korean and overall comprehension.

My passion for helping others navigate new languages has been a driving force for many years. This journey began with assisting family members in quickly adapting to life in new countries, providing me with valuable insights into the common challenges faced by language learners. Since 2024, I have been deeply committed to coaching students in both English and Korean as my primary professional focus, and I've been thrilled to see their consistent progress and growth through my tailored lessons. An important goal in language learning is accent reduction, which I've directly addressed with students. While fluency in understanding and speaking is important, a strong accent that hinders clear comprehension can limit how well your message is received. Therefore, I often work with students to refine their pronunciation, recognizing its crucial role in successful communication. For example, I had the opportunity to work with a Korean language student who wanted to refine their accent, guiding them from a noticeable American accent towards a more natural Korean sound by concentrating on specific pronunciations, inflections, accents, pauses, and phrasing. Conversely, I've also worked with a native Korean student who was focused on refining their English accent. These experiences underscored the importance of targeted pronunciation work, a technique I've also successfully applied when teaching both English and Korean.

My extensive career spans over two decades in various US corporations across a range of industries, including entertainment, technology, healthcare, insurance, and non-profit. This broad experience has provided me with an extensive understanding of professional communication, workplace culture, and the specific language skills necessary for success in American and international business settings. Throughout my career, my roles have been within the IT field. Starting as a technical analyst, I progressively moved into management roles, gaining firsthand experience in various aspects of corporate operations and leadership. In these roles, I honed my proficiency in project management, regularly presented to executives, effectively led meetings, and managed relationships with various stakeholders. Throughout these years, I consistently interacted with diverse international teams and clients. Most recently, I served as a consultant for a start-up company, where I played a key role in overhauling and transforming their business processes across multiple departments. This real-world experience across diverse sectors, combined with my MBA, allows me to offer practical and highly relevant guidance in my Business English coaching, tailored to the challenges and opportunities within global business environments.

All available sessions, including single options and discounted package deals for Business English, Conversational English, and Conversational Korean, can be found on my Purchase a Plan page. Simply navigate there from the menu to get started. Please note that booking a session with Excel Lingo involves two steps: 1) You will purchase a plan (either a single session or a package) from the Purchase a Plan page on the menu. You will receive a confirmation email of your purchase. 2) Then, to schedule your session appointment, you will need to go to the Members Booking Page after signing up for an account and logging on. Under the section "Schedule Your Session", click on the Book Now for your topic, and you will be able to pick your preferred date and time for your session. If you have purchased a pack of 10 or 5 sessions, kindly note that the system does not allow booking all sessions at once; you will need to return to this page when you are ready to book your next session. Please be advised: 10-session packages must be completed within 6 months of purchase, 5-session packages within 3 months, and single sessions within 1 month of purchase.

Once you've successfully booked a session, you will first receive a confirmation email detailing the plan you have ordered (i.e., Business English 10 Sessions, or Free Consultation, etc.) Then, within approximately 10-15 minutes, you will receive a second email confirming your booking and containing your Zoom meeting invitation with the scheduled date and time. On the day and time of your session, you can easily join by clicking the link provided in the email or by launching the Zoom application and entering the meeting details.

Yes, a one-time setup fee of $15 will be added to your first plan purchase. This fee covers the initial onboarding process and access to our member portal for booking your sessions.

Last Updated: 3/29/2025 Cancellation and Rescheduling Policy At Excel Lingo, I understand that unforeseen circumstances can sometimes arise. To ensure fairness to both myself and my students, I have the following policy regarding cancellations and rescheduling of coaching sessions: Rescheduling by the Student: You can reschedule your session for free as long as you do so more than 24 hours before the scheduled start time. Please remember to reschedule your session within the validity period of your purchase: 1 month for single sessions, 3 months for 5-session packages, and 6 months for 10-session packages. Cancellations/Refunds: Refunds are available under specific conditions. For individual sessions, a full refund minus a 3% administrative fee may be possible. For unused package deals cancelled within 5 business days of purchase, a similar refund is available. Partial refunds for partially used packages are also considered. Please refer to the complete Return Policy on the FAQ page for all details and instructions on how to request a refund. Cancelling a session will not automatically initiate a refund. How to Cancel or Reschedule: To cancel your session, log into your account, navigate to your "My Bookings" page, and click on the "Manage" button next to the session you wish to change. You will then see options to "Book Again," "Reschedule," or "Cancel." Late Cancellations or No-Shows: If you cancel a session with less than 24 hours' notice or fail to attend a scheduled session without prior notification, the full session fee will be charged, and refunds will not be provided. For package holders, the session will be deducted from your remaining sessions. Cancellation by Excel Lingo: In the unlikely event that I need to cancel a session due to unforeseen circumstances (such as illness or an emergency), I will provide you with as much notice as possible and offer you the option to reschedule the session at no additional cost or receive a full refund for that session. Emergencies: I understand that emergencies can happen. If you experience a sudden and unavoidable situation that prevents you from attending your session with the required notice, please contact me as soon as possible at Susan@ExcelLingo.com to discuss your situation. Exceptions may be made on a case-by-case basis. By booking a session with Excel Lingo, you agree to adhere to this cancellation and rescheduling policy. If you have any questions or concerns regarding this policy, please do not hesitate to contact me. Thank you for your understanding. Sincerely, Susan Lee Excel Lingo

Last Updated: 3/29/2025 At Excel Lingo, we are committed to providing high-quality language coaching services. Please review our policy regarding refunds below. 1. Individual Sessions: Generally, once an individual session has been completed, it is considered fulfilled, and refunds are not offered. Single sessions are valid for 1 month from the date of purchase. Any unused sessions after this period may be forfeited without a refund. If you decide you don't want the single session anymore within the first month after buying it, AND you haven't actually booked a specific date and time for that session yet, you can get your money back. However, a small 3% fee will be taken out for administrative costs. If it's been more than one month since you bought the single session, you cannot get a refund, even if you haven't booked it yet. The time to get a refund has passed. 2. Package Deals: We understand that circumstances may arise where you need to consider the remaining sessions in a package deal. Please review the following guidelines: Cancellation After Purchase but Before Any Sessions: If you wish to cancel your package deal before attending any sessions, you may be eligible for a full refund minus a 3% administrative fee. Please contact us within 5 business days of your purchase to request this. Cancellation After Attending Some Sessions: If you have started using your package and wish to discontinue, we may offer a partial refund for the remaining unused sessions. This refund will be calculated as follows: The refund will be the original package price minus the cost of the sessions already used at the regular individual session rate, less a 3% administrative fee on the original package price. Time Limit for Package Usage: Package deals are valid for a specific period from the date of purchase. The 10-session package is valid for 6 months, and the 5-session package is valid for 3 months. Any unused sessions after this period may be forfeited without a refund. No Refunds for Completed Packages: Once all sessions in a package have been completed, no refunds will be offered. 3. How to Request a Refund (if applicable): To request a refund, please contact us via email at Susan@ExcelLingo.com with your name, booking details, and the reason for your refund request. We will review your request on a case-by-case basis. Therefore, please note that simply canceling your session(s)/subscription(s) will not automatically initiate a refund. 4. Exceptions: Excel Lingo reserves the right to refuse a refund if we believe the request is unreasonable or if our policies have been violated. In cases of instructor illness or unforeseen circumstances causing session cancellation by Excel Lingo, you will be offered the option to reschedule or receive a full refund for the affected session. 5. Refund Processing Time (if applicable): If a refund is approved, please allow 7-10 business days for the refund to be processed and reflected in your original payment method. By purchasing our services, you agree to this Return Policy.

Last Updated: 3/29/2025 Late Policy I understand that occasional delays can happen. To ensure the smooth scheduling of all lessons, I offer a 15-minute grace period from your scheduled session start time. If you do not arrive within this 15-minute grace period, you will be considered a no-show, and the full session fee will be charged. If you arrive late but within the 15-minute grace period, we will still hold the session. However, to respect the schedules of other students, the session will conclude at the originally scheduled end time. This means the session duration will be shortened by the amount of time you were late. Thank you for your understanding and cooperation in adhering to this policy.

Last Updated: March 21, 2025 This Privacy Policy describes how Excel Lingo (referred to as "we," "us," or "our") collects, uses, and protects the personal information of our customers ("you" or "your"). We are committed to maintaining the privacy and security of your information. 1. Information We Collect We may collect the following types of personal information from you: Contact Information: Your name, email address, phone number (if provided). Booking and Purchase Information: Details of the sessions or packages you book or purchase. Payment Information: While payment processing is typically handled by secure third-party providers, we may collect information related to your purchases, such as transaction dates and amounts. Communication Preferences: Your preferences for receiving communications from us. Notes and Feedback: Any notes or feedback you provide through forms or direct communication. Website Usage Data: Information about how you use our website, which may include your IP address, browser type, operating system, referring URLs, and pages visited (collected through cookies and similar technologies – see section 6). 2. How We Collect Your Information We collect your personal information in the following ways: Directly from you: When you fill out forms on our website (e.g., contact form, booking form, purchase form), when you communicate with us via email or phone, or during coaching sessions (notes you might share). Automatically: Through the use of cookies and similar tracking technologies when you visit our website (see section 6). From third-party service providers: Such as payment processors who provide us with information related to your transactions. 3. How We Use Your Information We use your personal information for the following purposes: To provide our services: To schedule and conduct coaching sessions, manage your bookings and purchases, and deliver the language coaching services you have requested. To communicate with you: To respond to your inquiries, provide session reminders, send important updates about our services or policies, and for customer service purposes. To process payments: To facilitate and manage payments for your sessions and packages. For internal business operations: To improve our services, analyze website usage, conduct research and development, and for other legitimate business purposes. Marketing Communications (with your consent): If you have opted in to receive marketing emails, we may send you promotional materials about our services. You can opt out of these communications at any time. 4. Data Security We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your personal information, please understand that no method of transmission over the internet or electronic storage is completely secure. 5. Data Sharing We do not sell your personal information to third parties. We may share your personal information with the following categories of third parties only when necessary to provide our services: Payment Processors: To process your payments securely. (e.g., Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, PayPal, Venmo) Email Marketing Platforms: If you have opted in, we may share your email address with our email marketing provider to send you newsletters and promotional emails. Service Providers: Other service providers who assist us in operating our website, conducting our business, or servicing you (e.g., scheduling software providers). We will ensure these providers have appropriate data protection measures in place. We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 6. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to collect information about your Browse activities. Cookies are small text files that are placed on your device when you visit a website. We may use cookies to analyze website traffic, personalize your experience, and remember your preferences. You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website. 7. Data Retention We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the duration of your engagement with us, and for a reasonable period thereafter to comply with legal, accounting, or reporting requirements. 8. Your Rights Depending on your location, you may have certain rights regarding your personal information, such as the right to: Access: Request access to the personal information we hold about you. Correction: Request that we correct any inaccurate or incomplete personal information. Deletion: Request that we delete your personal information (subject to certain exceptions). Object to Processing: Object to the processing of your personal information for certain purposes (e.g., direct marketing). To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before responding to your request. 9. Links to Other Websites Our website may contain links to other websites that are not operated by us. We are not responsible for the content or privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit. 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically. 11. Contact Us If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Susan@ExcelLingo.com By using our services and website, you consent to the terms of this Privacy Policy.